Terms of Use

By accessing Pongwe.com, you agree to abide by these terms of use. Pongwe Beach Hotel (“we,” “our,” or “us”) reserves the right to update these terms at any time without prior notice. Please review them periodically.

Privacy Policy

Your privacy is important to us. We collect and store personal information voluntarily provided by you through our reservation and contact forms. Information collected may include your name, contact details, payment information, and booking preferences. We use this information solely to facilitate your reservations, improve our services, and communicate offers or updates.

We do not sell or rent your personal data to third parties. Your information may be shared with trusted partners necessary for transaction processing or providing requested services.

Cookies

Pongwe.com uses cookies to enhance user experience. Cookies help us understand website traffic, improve website functionality, and tailor marketing efforts. You may opt-out of cookies by adjusting your browser settings; however, some website features may become limited.

Booking and Cancellation Policy

Bookings are confirmed upon receipt of payment or a valid credit card guarantee. Cancellation policies vary according to booking types and seasons. Guests are encouraged to review specific booking terms during the reservation process. Refunds, when applicable, are processed according to the terms specified at booking.

Intellectual Property Rights

All content on Pongwe.com, including text, graphics, logos, images, and software, is our property or licensed for our use and protected by international copyright laws. Unauthorized use of content, including reproduction or distribution, is prohibited.

Third-Party Links

Pongwe.com may include links to third-party websites. We are not responsible for the privacy policies, content, or practices of external sites. Accessing third-party links is at your own risk.

Limitation of Liability

Pongwe Beach Hotel is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use Pongwe.com or linked websites. This includes losses or damages resulting from unauthorized access to your personal information.

Governing Law

This policy shall be governed by the laws of Tanzania. Any disputes arising from the use of Pongwe.com will be handled in accordance with local jurisdiction.

Contact

For questions or concerns regarding this policy, please contact:

Pongwe Beach Hotel
Pongwe Beach, Zanzibar, Tanzania
Email: [email protected]
Phone: +255 (0) 773 169 096